The phone rings to ask if the car is ready, and a customer forgets their appointment mid-season. Karzen texts them in their language: reminder, approval, car ready.
Phone tag for an approval leaves the car waiting on the lift. Send the estimate, with the inspection photos, to the customer’s phone. They approve all or part of the work, and their answer is saved on the job.
A forgotten appointment leaves a bay with nothing in it. A text goes out a day or two before the appointment, so the bay doesn’t sit empty.
“Is my car ready?” calls keep interrupting the counter. When the job reaches Done, the customer gets a text saying their car is ready.
Customers lose track of when their next visit is due. Remind them when their next oil change, tire change or service is due.
A message in the wrong language doesn’t sound like your shop. Every message goes out in the customer’s language, French or English.
Canned messages don’t sound like you. Turn each message on or off and write it the way you’d say it at the counter.
Customers can’t see under the car from their desk. They open the inspection report on their phone, with the photos and your notes.