Customers hesitate when they can’t see the problem. With a colour, the measure and a photo for every point, they see what you see, in a report as clear as the dealer’s.
Copying the customer and vehicle onto an inspection sheet wastes time. Press Inspect, and the work order, customer, vehicle, odometer and advisor are already filled in.
A sheet full of ticks means nothing to the customer. Each point gets its colour: checked and OK, needs attention soon, needs attention now, or N/A.
“Your pads are low” is an opinion. A measure is a fact. Enter brake pad thickness, tread depth and other measures, and Karzen compares them to the thresholds.
Customers don’t get under the lift. Every yellow or red point comes with a photo, so the customer sees what you see.
What the tech writes isn’t always what the customer should read. Write what the customer should read, and keep internal notes for the team.
Generic checklists miss what our winters do to a car. Winter tires, road salt and rust, batteries in the cold: the points that matter here are in the inspection.
A walkthrough at the counter is forgotten by the time the customer gets home. Print the multi-point inspection report with a signature line, or email it to the customer as a PDF.
Not every job needs the full treatment. A basic inspection on every work order, and a full inspection with photos for shops that want to go further.