A mislabelled set, a customer who leaves without paying for storage. In Karzen, every set has its spot, its tread and its DOT date, and hand-back requires payment.
A set with a name scrawled in chalk is a set that gets mixed up. Record the customer, the vehicle, size, brand, kind (winter, studded, summer or all-season) and whether they’re on rims.
Hunting through the racks for one set wastes your morning. Give each set a location, and Karzen warns you if the spot is already taken.
Worn tires go back on the car and nobody says a word. Measure each tire’s tread in millimetres: Karzen flags it as low under 3.5 mm and worn out under 1.6 mm, a good moment to talk about new tires.
Old tires can look fine until you read the date. Enter each tire’s DOT code and see its age at a glance: made in week 24 of 2019.
“That scratch wasn’t there before.” Add up to eight photos and notes to each set, so its condition on arrival is never in question.
A storage fee left off the bill is money left on the rack. Add the storage fee to the work order, and see at a glance whether it’s charged, unpaid or paid.
A customer leaves with their tires, and the fee is never paid. Record who picked the tires up: handing them back before the fee is paid takes a manager’s PIN and a reason.
Is that set still here, or did it already go home? Search your sets, and see what’s still in storage and what’s gone home.
Customers forget what they left with you. Stored tires print on the job’s documents, so the customer knows what you’re keeping for them.